Support
Need help with your receptionist? Email jason.hawley@goldenlabtech.com and we'll get back to you, usually within one business day. In the app, Settings → Check my setup finds most problems for you.
How it works
Your carrier forwards your calls to your receptionist's number. People in your contacts ring straight through. Anyone else is greeted by your receptionist, who asks who's calling and why. Spam is hung up on and blocked; real callers ring your phone through the app, showing their name and reason, so you can decide whether to answer. If you don't, they can leave a voicemail.
Common questions
How do I turn screening on?
In the app, tap Turn on screening. It copies a short code; paste it into the Phone app's keypad and press Call. The app then checks that it worked.
| Carrier | Turn on | Turn off |
|---|---|---|
| AT&T, T-Mobile and most others | **21* + receptionist number + # | ##21# |
| Verizon | *72 + receptionist number | *73 |
My phone has two lines.
Forwarding is set per line. In the Phone app, tap the line name above the keypad and choose the line you want screened before pressing Call. You can forward both lines to the same receptionist.
The setup call or practice call went to voicemail.
Spam filters on your phone can block your receptionist's own calls: iPhone's Silence Unknown Callers / Screen Unknown Callers (Settings → Apps → Phone) and carrier apps like AT&T ActiveArmor, Verizon Call Filter or T-Mobile Scam Shield. The app saves your receptionist as a contact to prevent this; if it still happens, turn the filter off for a minute, run the check, and turn it back on.
Screened calls don't ring.
Open the app once (it reconnects automatically), make sure notifications and the microphone are allowed, and if you use a Focus mode, add Spam Blocker to its allowed apps.
Someone I know got screened.
Make sure they're saved in your contacts with the number they're calling from. The app syncs contacts automatically; you can also add numbers in the app's Known tab.
How do I cancel?
On iPhone: Settings → your name → Subscriptions → Golden Lab Spam Blocker. On Android: Google Play → your profile → Payments & subscriptions → Subscriptions. Then dial the turn-off code above so your calls stop forwarding.
How do I delete my account?
Turn off forwarding first, then in the app choose Settings → Delete account. See our privacy policy for what's deleted.