Privacy policy
Last updated November 8, 2026
Golden Lab Spam Blocker ("the app") is made by Golden Lab Technologies LLC ("we"). The app gives you an AI receptionist that answers calls from numbers you don't know, screens out spam, and lets real callers through. This policy explains what information the service handles to do that, who helps us process it, and how to delete it.
The short version: we use your information only to run your receptionist. We don't sell it, we don't use it for advertising, we don't record calls (only voicemails callers choose to leave), and deleting your account in the app erases it.
Information we handle
Your account
On iPhone you sign in with Apple: we receive an anonymous Apple user ID and, if you choose to share them, your name and email address (Apple may give us a private relay address). On Android you sign in with Google: we receive your Google account ID, name and email address. We store the name you enter for your greeting ("Hi, this is ___'s assistant").
Your phone number and receptionist number
We store the phone number you enter, its mobile carrier (looked up once so we can show you the right call-forwarding code), and the phone number we assign to your receptionist.
Your contacts
If you allow access, the app sends the phone numbers and names in your contacts to our server so that people you know ring straight through without being screened. We use them for nothing else. With your permission the app also adds one contact to your phone: your receptionist's number, saved as "Spam Blocker", so your phone doesn't silence her calls.
Calls to your receptionist
For each call the receptionist answers we keep a call log entry: the caller's number, the name and reason they gave, any message they left, a callback number if they offered one, and what happened (rang you, message taken, spam blocked, and so on). Numbers identified as spam are added to your blocked list. You can see all of this in the app.
During a screened call, the caller's speech is converted to text and the receptionist's replies are converted to speech in real time so the AI can hold the conversation. Calls are not recorded. Text of the screening conversation may appear in our service logs, which are kept for up to 7 days for troubleshooting and then deleted automatically.
Voicemails and your greeting
When a call isn't answered, some callers can leave a voicemail in the app. The recording is stored by our phone provider (Twilio) and transcribed so you can read it, and the app shows it to you with the caller's details. If you record your own voicemail greeting in the app, we store that recording and play it to callers who reach your voicemail. You can delete any voicemail or your greeting in the app at any time, and deleting your account deletes all of them.
Text messages
If you agree when you set up the app, we may send account alert text messages to the phone number you entered, for example when your calls are still forwarding to your receptionist but the app can no longer be reached. We never send marketing texts. Reply STOP to opt out or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. See Text message alerts.
Device and subscription information
We store push notification tokens for your phone so we can ring the app and alert you to messages. If calls fail to ring, the app may send us basic diagnostics (whether a ring reached the phone), kept for 7 days. Payments are handled entirely by Apple (iPhone) or Google Play (Android); we receive only your subscription status and the store's transaction identifiers, never your payment details.
Who processes it
We use a small number of service providers to run the receptionist. Each processes data only on our behalf and only as needed for its part of the service:
| Provider | What it does |
|---|---|
| Cloudflare | Hosts our server and database. |
| Twilio | Provides your receptionist's phone number, sends account alert text messages, connects calls, converts speech to text and text to speech, stores and transcribes voicemails, and looks up your carrier. |
| ElevenLabs (through Twilio) | Generates the receptionist's voice. |
| Anthropic | Provides the AI model that holds the screening conversation. Under its commercial terms, it does not use this data to train its models. |
| Sign in with Google, Google Play subscriptions, and Firebase notifications that ring the app and deliver message alerts. | |
| Apple | Sign in with Apple, in-app subscriptions, and push notifications for incoming calls. |
We don't sell or rent personal information, share it for advertising, or use third-party analytics or tracking. We may disclose information if required by law.
Callers
If you call someone who uses the app, the receptionist answers as their assistant and asks your name and reason for calling. What you say is used to decide whether to ring them and is shown to them in their call log, as described above. Calls are not recorded; if you leave a voicemail, the recording and its transcript are saved for the person you called. To have information about a call removed, contact us at the address below.
Keeping and deleting your information
We keep your information while your account is open. To delete everything, open the app and choose Settings → Delete account. This immediately erases your account, call history, voicemails, greeting, contacts, and blocked list. Your receptionist's phone number is kept for 7 days and then released, so anyone who calls while your phone is still forwarding to it hears a short message instead of a disconnected number; for those 7 days we keep only that number, your name, email address and carrier, to email you how to turn forwarding off. Deleting the app alone does not delete your account or turn off forwarding: if we notice the app has been removed from all your phones, we email you how to turn forwarding off or reinstall. Remember to turn off call forwarding on your phone (the app shows you the code) before deleting your account, so calls keep reaching you.
Cancelling your subscription is separate: on iPhone in Settings → Apple Account → Subscriptions, and on Android in Google Play → Payments & subscriptions.
Security
Information is encrypted in transit, access to our systems is limited and protected, and your app session is stored in your phone's secure storage.
Children
The app is not directed to children under 13, and we do not knowingly collect information from them.
Changes
If we change this policy we'll update the date above, and for significant changes we'll let you know in the app.
Contact
Questions or requests: jason.hawley@goldenlabtech.com
Golden Lab Technologies LLC